TECHNOLOGY PLATFORM
Four tools. One ecosystem.
What's Included:
A suite of four interconnected tools, from the player software at the core, to staff controls, web management and guest-facing interaction, all working together to deliver and manage your sound at every level.
Download Player
The core music and digital signage software. Runs on-site, delivers your curated playlists on schedule, and serves as the foundation every other tool connects to.
What It Does
Download Player is the background music and digital signage engine powering music zones across the luxury hospitality industry. It manages multi-zone playback, timed scheduling, messaging, music videos and on-screen content - all from a single installation. Fully compatible with Windows, Android, iOS and Linux hardware, it integrates with Dashboard, Remote and Discover Music so your entire music operation is connected.
Capabilities
Nine stages from discovery to long-term evolution.
Audio
Hardware efficient - Multi-zone background music player software
Non-interactive - Fully personalised schedule of timetabled music and messaging
Personalisable - Create and play your own on-demand playlists
Full control - Provide team player control from the UI, the web or a remote control
Customer Interaction - control - allow our customers to influence the playlist!
Visual
Video & Visual Advertising - Scheduled on-screen content & proof of playback
Visual Layouts - Scheduled Components; split-screen, cross-screen, tickers, widgets...
Music Videos - On-brand, zoned music videos
Self-managed option - Fully self managed video & Digital Signage
Mix and match - Mix audio and visual and show what's playing on-screen
Dashboard
A secure web portal giving your team full visibility and control over every music player across your entire estate, from any location in the world.
What It Does
Dashboard is the management layer of the platform. Log in from anywhere to monitor player connectivity, see what's playing in each zone in real time, load playlists on-demand and manage digital signage content, all without being on-site.
Key Features
Nine stages from discovery to long-term evolution.
Cloud connectivity
See at a glance whether every player is online and flag any that need attention. Connected players auto-receive new content as it's published.
Multi-level access
Create user accounts with tailored permissions, from a bar manager with single-zone access to a head office view across a global estate.
What's playing
View the live track in every music zone simultaneously. See track history and which playlist it's coming from.
On-demand playlists
Override any scheduled playlist remotely, useful for events, promotions or seasonal changes, without touching the player on-site.
Music preview
Listen to newly added tracks before they go live in your zones, keeping your team informed of profile updates.
Digital signage
Upload, schedule and manage on-screen content directly from Dashboard, or let us handle it on your behalf.
Download Player Remote
A staff-facing mobile app for on-site control of all music players, adjust volume, switch playlists, skip tracks and play messages from any phone or tablet.
What It Does
Remote connects to your players over your local network (LAN), giving floor staff hands-on control without needing access to a computer. Players are detected automatically once paired. Multiple devices can connect to each player simultaneously.
Key Features
Nine stages from discovery to long-term evolution.
Playlist visibility
View the full current playlist, what's playing now, what's up next and what's already played, in every music zone.
Track selection
Select any track from the pre-approved playlist to play immediately or queue. Estimated playback time is shown to manage expectations.
Load playlists
Override the scheduled playlist on-demand for special events or seasonal changes without affecting the broader programme.
Volume control
Adjust music levels in any zone on the fly to compensate for changes in ambient noise as footfall rises and falls throughout the day.
On-demand messages
Play brand messages, promotions or safety announcements into any zone, globally distributed or space-specific.
Skip, pause & disable
Skip or pause tracks in the moment. Disable a track permanently in a zone, feedback is automatically sent to our music team.
Discover Music
A guest-facing app that invites visitors to browse, rate and influence the music playing in your venue, while keeping your curators in full control of the playlist.
What It Does
Discover Music opens your branded playlist to guests, letting them request tracks, preview music, rate songs and share their experience socially, all within the boundaries of your pre-approved selection. Guest selections and ratings are logged and fed back to inform future music profile updates.
Key Features
Nine stages from discovery to long-term evolution.
Track selection
Guests choose from your approved playlist. Once selected, the estimated playback time is shown — encouraging dwell time and engagement.
Now playing
View what's playing in each zone and see the upcoming and recently played tracks in the current playlist.
Music preview
Guests can preview any track on their own device before requesting it.
Ratings & reporting
Guests rate tracks 1–5 stars. This data is captured, logged and used to refine your music profile over time.
Social sharing
Built-in social features let guests share their activity, tagging your brand and driving organic online visibility.
White-label branding
Fully customisable to your brand — colours, logo, fonts, images and copy. Available as a standalone app, API or embedded web experience.
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